Shipping policy
Trade name: CHEF PARADISE LIMITED
Processing Time: Orders are processed within 7-10 business days, excluding weekends. Once your order is shipped, a notification will be sent to you with tracking details. Please ensure that all shipping information including your street address, apartment number, suite number, and phone number are accurately provided.
Incomplete Shipping Information: If any shipping details are missing, such as a contact number, we are unable to process the order. However, our shipping department will reach out to you to obtain any missing information.
Shipping Times: Estimated delivery times range between 14-22 business days via DHL International Express Shipping Service. By accepting our terms & conditions during checkout, you acknowledge that CHEF PARADISE LIMITED is not responsible for any delivery delays.
Shipping Fees: Shipping costs will vary depending on the carrier's price estimates and package weight for all regions including the US, Canada, Australia, Caribbean, EU, Hong Kong SAR China, Indonesia, and the rest of the world. For orders under $500, prices start at $30 & up.
Note: All sale orders will include shipping costs. No free shipping is offered for any sales orders.
Duties: Customs or import duties are charged upon the parcel reaching its destination country and must be paid by the parcel recipient. We have no control over these charges and can't predict their amount, as customs policies vary widely from country to country. For accurate information, please contact your local customs office.
Delivery Process: After dispatch from our warehouse, you'll receive an email with tracking details to monitor your order's progression. Deliveries occur between 8 am – 6 pm, Monday to Friday, and a signature will be required. If no one is available, the delivery will be taken to the nearest collection center.
Redirecting Orders: Please ensure your delivery details are correct, as we cannot redirect orders once dispatched. Original shipping charges are non-refundable, and a re-delivery fee will apply for any re-shipped orders.
Lost Goods: In the event your order is lost in transit or delayed, please follow these steps:
- Review your tracking information.
- Confirm your delivery details.
- Look for notification attempts from carriers.
- Ask any authorized person if they received the package, and check any safe areas where the courier might have left it.
If you cannot locate your parcel, contact our Customer Care Team with your order number. We will investigate and assist. If the parcel can't be found, you will need to file a claim with the carrier. We are not responsible for lost items confirmed to be delivered via a tracking signature.
Damaged Goods: If you receive a damaged order, please inform our Customer Care Team within 5 business days to facilitate assistance.
Contact Us for Shipping Queries: For all shipping-related questions, reach out to our Customer Care Team at:
- Phone: +44 7667973128
- Email: AweInspiringLinette7658@outlook.com
- Address: Shelton Ct, Middlesbrough TS3 9PD, United Kingdom
Please note that our shipping policy is subject to change, and we encourage you to review it frequently for the latest information. We aim to provide you with excellent service and appreciate your understanding.